Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number when you create an account
• Booking Details: Travel dates, destinations, preferences, and payment information when making reservations
• Communications: Messages you send through our contact forms, chat widget, or email
• Profile Data: Travel preferences, saved itineraries, and reviews you submit
• Device Information: IP address, browser type, and device identifiers for security and analytics

2. How We Use Your Information

We use the collected information to:

• Process bookings and provide travel planning services
• Send booking confirmations, updates, and travel reminders
• Personalize your experience with relevant recommendations
• Improve our services through analytics and user feedback
• Communicate about new features, offers, and travel tips (with your consent)
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Data Protection & Security

We implement robust security measures to protect your personal information:

• Encryption: All data transmissions use TLS 1.3 encryption
• Secure Storage: Personal data is stored in encrypted databases
• Access Control: Strict employee access controls and audit logs
• Regular Audits: Security assessments and penetration testing
• Payment Security: PCI DSS compliant payment processing

4. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience and analyze site traffic. For detailed information about our cookie practices, please see our Cookie Policy.

You can control cookie preferences through:

• Our cookie consent banner when you first visit the site
• The "Cookie Settings" link in our website footer
• Your browser's privacy settings

5. Information Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Local experts, tour operators, and partner agencies to fulfill your bookings
• Payment Processors: To process secure transactions
• Analytics Partners: To improve our services (anonymized data only)
• Legal Authorities: When required by law or to protect our rights

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of your data (subject to legal requirements)
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data

To exercise these rights, contact us at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Typically:

• Account data: Until you delete your account + 30 days
• Booking records: 7 years (for tax and legal compliance)
• Marketing preferences: Until you opt out
• Analytics data: 26 months (anonymized)

8. International Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Contact Us

For privacy-related questions or concerns: