Cancellation Policy
Last updated: January 2026
Quick Summary: Turkey Trip Planner never takes a payment from travelers, so there is nothing for us to refund. Sending and cancelling a request is always free. Anything you later agree to pay your expert is between you and them, under the terms they give you before you commit.
1. Cancelling a request
What happens depends on how far along your request is:
Before an expert accepts
Free
Cancel instantly from My Requests. Nothing has been agreed and nothing is owed.
After an expert accepts
Free from us
Still costs you nothing here — just tell your expert as early as you can so they can release the dates.
After you agree terms with the expert
Their terms apply
If you have paid them a deposit, their own cancellation policy decides what happens to it.
2. Deposits paid to an expert
Some experts ask for a deposit to hold dates or to cover planning time. That money goes straight to them — it never passes through Turkey Trip Planner, and we cannot return it. Ask for their cancellation terms in writing before you send any money, and keep the receipt.
3. Expert-Specific Policies
Every expert sets their own cancellation terms. Because the agreement is directly with them, those terms are the ones that govern your trip. Ask for them before you commit to anything.
4. When things go wrong
We cannot move money, but we do act on the expert. Tell us if any of this happens:
- The expert cancels on you or stops responding
- What you received was materially different from what was agreed
- They refuse to honour the cancellation terms they gave you
- They ask for money in a way you did not agree to
5. How to cancel
To cancel a request:
- 1Log in and go to My Requests
- 2Find the request you want to cancel
- 3Cancel it there, and message your expert to let them know
- 4Or email us with your request number and we will pass it on
6. What we can and cannot do
We can cancel your request, contact the expert on your behalf, mediate a dispute, and suspend or remove an expert who behaves badly. We cannot issue a refund, because we never held your money in the first place.
7. Contact Us
For cancellations or disputes, contact our support team:
See also: Terms of Service · Privacy Policy · Pricing